Last night i preordered the hardware GW:EN off Play.com.
and i thought i would want the bonus items aswell so i went to buy the software off the offical GW store anyways when i get there it says ive already purchased it.... But i havent and when i get in game i type /preorder and nothing happens.. and i cant re buy it cz apparntly ive already bought it...
Having much the same problem here. I never got around to pre-ordering it until this weekend, and now it tells me I've already bought it. Nice theory, but of course the quests are inaccessible.
the command is, /bonus , if that helps. Did you get given a code by Play and add it to your account? if not then theres probably a problem with the store because it is already the sneak peek weeekend.